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I have been thinking all day about how to write this post. It saddens me that I must remind guests of the following:
*Please give me 24-hour notice. I need time to get supplies organized, for not only you but for the other guests, in addition to keeping my life, outside of LOD, in order.
*When you come in for your appointment bring your laundry. I have asked Fast & Fluffy to not give any supplies or money out until you have placed your laundry in the machines and placed detergent in. Anyone coming in, without their laundry, just asking for the money will no longer be able to use our services.
*If you are unable to make your appointment, please let me know as soon as you know. I can only leave supplies and money there for 24 hours. As a team, to restore your dignity, we will need to keep open communication. If I know your plan, we can reschedule. As your time is important to you so is mine to me and my family.
*All laundry needs to be started no later than 7:00 pm. If you leave the building, notice the time left on the machine, and come back either earlier than it will be done or shortly after. This is not only a courtesy for other patrons of Fast & Fluffy but will ensure you will be done with your laundry before they close at 9:00 pm. We currently have had several guests that have put their laundry in before 7 pm, left the building, and didn't come back until almost 9 pm to move the laundry from the washer to the dryer. If this happens you will be asked to take your laundry home to dry. They close at 9 pm sharp. We need to be respectful to not only Fast & Fluffy’s policies but also to their employees.
*Fast & Fluffy employees are doing us a huge favor by handing out your supplies and money after I drop them off by 9 am. Our teamwork with this process allows me to offer you the flexibility to come in when it fits into your appointment day schedule. Please do not direct any complaints, concerns, or questions to the employees. Instead, call me and we will address it.
I would like to thank the 99% of my guests that are kind, respectful of the service, and work well with not only me but FF staff too. You are the reason I started LOD and the reason that I will always do my best to give you a hand UP and offer a nonjudgmental, no shame, restoring DIGNITY experience that we all deserve.